GENERAL FAQs

Why is Palm Springs Surf Club a cashless destination?

At Palm Springs Surf Club, we strive to provide a seamless and secure experience for all our guests. As a cashless destination, we enhance convenience and safety by reducing the need to carry physical money. This approach minimizes the risk of theft and loss, ensures faster transactions, and allows us to focus on delivering excellent service. Please be prepared to use credit, debit, or mobile payment methods during your visit. Thank you for your understanding and cooperation!

• Hours of operation?

Park hours vary by season.  

• Do I have to sign a waiver if I am not surfing?

Yes, ALL guests entering the park are required to fill out a waiver.

• What’s included with a general admission pass?

A general admission pass allows access to the lazy river, heated lounge pool, slides, splash pad, restaurants and bars.

• What should I bring?

Towels, sunscreen, water.

• What NOT to bring?

Outside food and drinks, coolers, glass, pool floats.

• Are there height restrictions for the attractions?

Yes, the water slides have height requirements ranging from 42” to 48” inches.

• Are there charging stations for electronic devices?

No, charging stations are not available.

• Is there electric vehicle charging stations onsite?

No.

• Is Wi-Fi available?

Yes, complimentary Wi-Fi is available to guests.

• Are lockers available to rent?

Yes, lockers are available to rent at Guest Services.

• Are pets allowed?

Service animals are welcome, but not permitted on water attractions.

• What is the weather policy?

Attractions may close temporarily for thunder, lightning and other potentially dangerous weather conditions.

• Do you offer season passes?

As of now we don’t but we do plan to offer them soon for summer 2024.

SURF FAQs

• Do I need a reservation to surf at PSSC?

Yes, you need a reservation to surf at PSSC. Surf sessions typically book out well in advance.

• The website shows no availability. What does this mean?

This means sessions are currently sold out; however, we are NOT sold out for the entire year. We release new booking windows throughout the year, typically 4-6 weeks prior to the first new date. 

• Why subscribe to the PSSC newsletter?

Email subscribers will always be alerted first when new booking windows are scheduled to go live on our website!

• What is the difference between a public session and a private session?

When you book a public session, you are reserving a one-hour spot for yourself in one of our publicly offered wave-setting sessions. There could be from 9-12 surfers total in the wave pool depending on the session selected. Public sessions are booked on a first come first serve basis and must be booked through our website.

A private session is booked by one person, but the reservation may include up to 12 surfer’s total. This is a chance for your group to have the entire wave pool to yourselves! Private sessions allow for a customizable and intimate surf experience, including wave profiles that are not offered in a public capacity. Here you can surf your favorite wave on repeat or switch the wave settings on demand. To make a private surf reservation, you may either book through our website, or email [email protected] for assistance.

CANCELLATION POLICIES

The Palm Springs Surf Club operates rain or shine. General Admission may be canceled due to severe weather, in the rare case of local or federal mandates, or for unforeseen mechanical or safety issues. Should PSSC cancel General Admission access to General Admission ticket holders for 50% or more of the set operational park hours, the customer will be offered a PSSC Credit for future use (excluding surf session passes). The Palm Springs Surf Club is in no way financially responsible for any travel expenses acquired while purchasing a surf session or general admission ticket.

PSSC GENERAL ADMISSION WATER PARK:

Any Water Park reservation requires full payment at the time of booking.

Refunds and Resort Credits are subject to the following rules:

• Full refunds will be provided for any booking at least 72 hours prior to your reservation date (excluding processing fees).
• Any booking that is cancelled within less than 72 hours but more than 24 hours prior to the reservation shall receive a PSSC credit equal to the full amount of the reservation (excluding processing fees).
• Any booking that is cancelled within less than 24 hours prior to the reservation will not receive a refund or a credit. 
• Bookings made less than 24 hours prior to start time will not be eligible for refunds or PSSC Credits.

The Palm Springs Surf Club operates rain or shine. Surf Sessions may be canceled due to severe weather, in the rare case of local or federal mandates, or for unforeseen mechanical or safety issues. Should PSSC cancel Surf Sessions for any reason, the customer will be offered a PSSC Credit for future use. The Palm Springs Surf Club is in no way financially responsible for any travel expenses acquired while purchasing a surf session or general admission ticket.

PSSC PUBLIC SURF SESSIONS:

– No refunds.

– Minimum of 72 hours before your first scheduled surf session we will move you into a new date and time based on availability or provide you with a PSSC credit for future use (excluding processing fees).

– Bookings made less than 72 hours prior to start time will not be eligible for refunds or PSSC credit.

PSSC PRIVATE SURF SESSIONS

– Any reservations totaling less than 8 hours of private surf require full payment at the time of booking.

• Reservations for 8 hours of private surf or more require a 50% deposit at the time of booking (if more than 14 days in the future) and full payment 14 days prior to your arrival date.

– Any booking that is canceled at least 30 days prior to the first surf session associated with the booking shall receive a refund equal to the full amount of the reservation (excluding processing fees).

• Any booking that is cancelled within less than 14 days but more than 72 hours prior to the first surf session associated with the reservation shall receive a PSSC credit equal to the full amount of the reservation (excluding processing fees).
• Any booking that is cancelled within less than 72 hours prior to the first surf session associated with the reservation is not eligible for PSSC credit or a refund.