Cancellation Policy
Cancellation Policy
The Palm Springs Surf Club operates rain or shine. General Admission may be canceled due to severe weather, in the rare case of local or federal mandates, or for unforeseen mechanical or safety issues. Should PSSC cancel General Admission access to General Admission ticket holders for 50% or more of the set operational park hours, the customer will be offered a PSSC Credit for future use (excluding surf session passes). The Palm Springs Surf Club is in no way financially responsible for any travel expenses acquired while purchasing a surf session or general admission ticket.
PSSC GENERAL ADMISSION WATER PARK:
Any Water Park reservation requires full payment at the time of booking.
Refunds and Resort Credits are subject to the following rules:
- Full refunds will be provided for any booking at least 72 hours prior to your reservation date (excluding processing fees).
- Any booking that is cancelled within less than 72 hours but more than 24 hours prior to the reservation shall receive a PSSC credit equal to the full amount of the reservation (excluding processing fees).
- Any booking that is cancelled within less than 24 hours prior to the reservation will not receive a refund or a credit.
- Bookings made less than 24 hours prior to start time will not be eligible for refunds or PSSC Credits.
The Palm Springs Surf Club operates rain or shine. Surf Sessions may be canceled due to severe weather, in the rare case of local or federal mandates, or for unforeseen mechanical or safety issues. Should PSSC cancel Surf Sessions for any reason, the customer will be offered a PSSC Credit for future use. The Palm Springs Surf Club is in no way financially responsible for any travel expenses acquired while purchasing a surf session or general admission ticket.
PSSC PUBLIC SURF SESSIONS:
– No refunds.
– Minimum of 72 hours before your first scheduled surf session we will move you into a new date and time based on availability or provide you with a PSSC credit for future use (excluding processing fees).
– Bookings made less than 72 hours prior to start time will not be eligible for refunds or PSSC credit.
PSSC PRIVATE SURF SESSIONS
– Any reservations totaling less than 8 hours of private surf require full payment at the time of booking.
- Reservations for 8 hours of private surf or more require a 50% deposit at the time of booking (if more than 14 days in the future) and full payment 14 days prior to your arrival date.
– Any booking that is canceled at least 30 days prior to the first surf session associated with the booking shall receive a refund equal to the full amount of the reservation (excluding processing fees).
- Any booking that is cancelled within less than 14 days but more than 72 hours prior to the first surf session associated with the reservation shall receive a PSSC credit equal to the full amount of the reservation (excluding processing fees).
- Any booking that is cancelled within less than 72 hours prior to the first surf session associated with the reservation is not eligible for PSSC credit or a refund.
Resort Invite/ Coupons & other Specialty Pass &/or Tickets
Terms and Conditions Apply
- Exclusive Offer: This ticket is not for sale or trade. It includes general admission (GA) offerings but excludes Wave Pool and Surf Operations.
- Redemption: Tickets must be redeemed onsite at the admissions desk. Valid photo ID may be required.
- Parking: Parking is not included with the ticket.
- Specialty Tickets: Available for all ages.
- Cash Value: The ticket has no cash value.
- Blackout Dates: The ticket is subject to blackout dates, including special events and holidays.
- Validity: Tickets are valid until [insert expiration date].
- Non-Transferable: Tickets are non-transferable and must be used by the person to whom they were issued.
- Lost Tickets: Lost or stolen tickets will not be replaced.
- Liability: The issuer is not responsible for any changes or cancellations due to unforeseen circumstances.
BLACK OUT DATES
SPECIALTY TICKETS? COUPONS?GIVEAWAYS etc | Terms and Conditions Apply
Unavailable during 07/04 – 07/07 2024
Unavailable during 08/30 – 09/02 2024